Launch Customer Service Specialists
Who are They?
- Engineers with Technical, Quality, and Project Management skills
What is their Objective:
- Assist Customers with On Site Technical Support
- Support Customers with On Site Process and Part Reviews
What have been the Results:
- Stronger Customer Relationships
- AK Tube Becoming “Preferred” Supplier
- Reduction in Claims from Customer Processing Issues
- Reduction in Missed Shipments Due to Quality or Processing Issues
